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Quality focuses on ways in which you can ensure quality in all areas of your work including the role of team working. Click here to undertake the Quality Key Skills course.

Communication considers how to effectively communicate through ensuring others understand what you communicate and that you understand what others are communicating to you. Click here to undertake the Communication Key Skills course.

Equality and Diversity addresses each individual’s responsibility to act in a way that supports equality and diversity. Click here to undertake the Equality and Diversity Key Skills course.

Health and Safety focuses on how you can maintain and promote the health, safety and security of yourself and others you come into contact with through your work. Click here to undertake the Health and Safety Key Skills course.

Personal and People Development considers ways in which you can develop yourself and how to contribute to the development of others while at work. Click here to undertake the Personal and People Development Key Skills course.

Service Improvement looks at ways in which services can be improved for users of those services and the public. Click here to undertake the Service Improvement Key Skills course.